Polaris Bank unveils new mobile banking app

Polaris Bank has unveiled its new Polaris Mobile Banking App and is offering customers, a 50% discount on all transfer fees for 30 days after registration on the app.

The Bank disclosed that the new Polaris Mobile Banking App “is now available to users on both Google Play for Android devices and the Apple App Store for iOS devices”. To take advantage of the 50% discount on transfer fees, customers of the bank are encouraged to visit their respective App stores, search for “Polaris Mobile” or “Polaris Mobile Banking App” and download the app.

Speaking on the new Mobile Banking App, Polaris Bank’s Managing Director/CEO, Tokunbo Abiru explained that the launch of the new product is in line with the bank’s digital transformation plan which is to further ensure we are a future- determining bank aligned with global trends of intelligent automation.

According to Abiru: “As evolving customer preferences are enabled by new technology, we continue to seek innovative solutions that excite our customers. The Polaris Mobile therefore offers a refreshing tool to enhance the convenience and lifestyle of our customers who are always on the go.

On migrating users from the old app to the new one, the Bank’s Head, E-Business, Biodun Alli explained that “Customers who have the old app can still use it for the time being but are advised to immediately migrate to the new Mobile Banking App to experience a seamless banking experience”.

“The Bank is committed to leverage technology innovation for high quality service delivery. Thus, to aid easy customer migration and registration, we have established a support portal for branches and other support teams to assist our customers with first-level and second-level support, he disclosed.

He added that “Customers seeking additional information on the new Mobile Banking App can also walk into any of our branches nationwide and have their enquiries attended to by our customer service team. Customers with enquires can also can contact our 24-hour multilingual customer service center, the YES Centre, on: 0700-7652747 or 08069880000, or send their enquiries by email to:yescenter@polarisbanklimited.com.

Advising customers on security, the E-Business Boss, stressed that “On no condition should any customer give his/her log-in details, including passwords, to anyone – either physically, over the phone or on online platforms such as social media and messaging groups. The bank will NEVER request for such information and customer must remain security-conscious. She added that “this warning has become necessary, so that our valued customers do not fall into the hands of internet fraudsters or scammers who might pose as the bank staff or workers with the aim of swindling customers”.

Just recently, the bank, launched a Collateral-Free Salary Advance Product to Customers; a customer-led product that enables employees to get up to 50%of their net monthly salary to meet basic needs before their next payday.

Polaris Bank is a customer-centric bank positioned to deliver industry-defining products, services and platforms across all the key market segments.