At about 1:39 pm on Wednesday, MTN customers across Nigeria started witnessing disruptions in both voice and data services.
But the country’s biggest telecom service providersaid in a statement on Wednesday that it regrets any inconvenience resulting from the outage.
MTN blamed the network outage on multiple fibre cuts.
The telecom company said on its verified X handle, “Dear Customer, you have been experiencing challenges connecting to the network due to a major service outage caused by multiple fibre cuts, affecting voice and data services.
“Our engineers are working hard to resolve this with services gradually being restored in some areas.
“We apologize for the inconvenience and ask for your patience & understanding as the team works to restore full service as soon as possible.”
The development coincided with the deadline set by the Nigerian Communications Commission for network providers to disconnect phone lines that are not linked with the National Identification Number (NIN).
As of the time of filing the report, service has not been restored to customers.