Business

Ecobank faces hard times as customers lament poor services

The first week of August has been challenging for customers of Ecobank Nigeria, as they expressed displeasure over the downtime experienced on their digital channels. Series of complains has flooded the social media pages of the pan-African banking conglomerate. Ecobank which prides itself as the leading independent regional banking group …

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ZENITH BANK MAKES MORE INROAD INTO RETAIL BANKING WITH ZIVA CHATBOT

Nigeria's leading financial institution, Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones. Customers can enrol by simply adding the bank's verified WhatsApp mobile …

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